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Accessibility Statement

Effective Date: June 1, 2025

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At Martins Realty Group, we are dedicated to ensuring that our services and online content are accessible to everyone, including persons with disabilities. Our team, operated by Kaitlynn Martins, a licensed Realtor® with Royal LePage Your Community Realty, believes in providing an inclusive, barrier-free environment for all clients, website visitors, and members of the public, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable Canadian human rights legislation.

We are continually working to improve the accessibility and usability of our website and services to better serve people of all abilities.

Commitment to Accessibility

Martins Realty Group is firmly committed to providing equal access and participation for all individuals. We strive to ensure that persons with disabilities can access our real estate services, Website, and communications without barriers. This commitment extends to providing customer service in a manner that respects the dignity, independence, integration, and equal opportunity of persons with disabilities, in alignment with the principles of the AODA and the Ontario Human Rights Code.

We actively work to identify, remove, and prevent barriers to accessibility across our operations and communications channels, and to foster a welcoming, inclusive experience for all individuals, regardless of their physical, sensory, or cognitive abilities.

Accessibility Standards and Compliance

Our website is designed and developed with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, an internationally recognized set of guidelines for improving web accessibility. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including:

  • Visual impairments

  • Hearing impairments

  • Mobility limitations

  • Cognitive and learning disabilities

Although not a legal requirement in all jurisdictions, we have adopted WCAG 2.1 Level AA as a best practice to ensure that our online services are user-friendly and accessible to the broadest possible audience in Canada and North America.

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Feedback and Contact Information

We welcome feedback on the accessibility of our website and services, as this helps us identify areas where improvements may be needed. If you experience any accessibility barriers when using our website or accessing our services, or if you have suggestions for how we can better serve clients with disabilities, please contact us by one of the following methods:

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Kaitlynn Martins — Martins Realty Group
Royal LePage Your Community Realty


8854 Yonge Street, Richmond Hill, Ontario L4C 0T4
📧 Email: info@kaitlynnmartins.com
 

When submitting feedback, you may remain anonymous if you choose, although providing your contact information allows us to follow up and address your concern directly. We will acknowledge receipt of all feedback and aim to respond in a timely and respectful manner.

Alternative Accessible Formats

Upon request, we will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, in a manner that considers their individual needs and preferences. This may include, but is not limited to:

Requests for alternative formats can be made through any of the contact methods listed above, and we will work to provide accessible formats as quickly as reasonably possible

    • Large-print or plain-text versions of documents

    • Accessible digital documents (screen reader–compatible formats)

    • Telephone or in-person explanation of materials

    • Captioned or transcribed video content (where applicable)

Ongoing Accessibility Improvements

We recognize that accessibility is an ongoing process and are committed to regularly reviewing, assessing, and updating our policies, services, and website to improve accessibility and ensure continued compliance with applicable legislation and evolving best practices. This includes:

  • Periodic accessibility audits of our website and public-facing materials.

  • Reviewing new content and digital tools for accessibility before publishing.

  • Consulting with accessibility experts or advisors as needed.

  • Continuing to educate and train our team on accessibility requirements, inclusive service delivery, and respectful interaction with persons of all abilities.

  • We take accessibility seriously and are committed to continuous improvement as part of our customer service philosophy.

Changes to This Accessibility Statement

We may update this Accessibility Statement from time to time to reflect changes in our accessibility practices, legal requirements, or service delivery methods. Any updates will be posted to this page with a revised effective date. Continued use of our services and website following the publication of changes constitutes acceptance of those updates.

Contact Information

For more information about our accessibility policies, feedback process, or to request an alternative format of this statement, please contact:

Kaitlynn Martins — Martins Realty Group
Royal LePage Your Community Realty
8854 Yonge Street, Richmond Hill, Ontario L4C 0T4
📧 Email: info@kaitlynnmartins.com
📞 Phone: 647-482-4137

We are here to help and committed to making your real estate experience inclusive, accessible, and respectful for all.

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